TAPE - 377

(Dialing, phone ringing 1x)

Please listen carefully to the following menu options. For our clinic address, press 1. For information on the services offered at this location, press 2. For walk?in hours, press 3. For information on prenatal care services, press 4. For information on pregnancy termination, press 5. For information on vasectomy and female sterilization, press 6. To cancel an appointment, press 7. To schedule an appointment or speak to a customer service representative, press zero (dial button pressed).

Thank you for calling. All of our representatives are currently helping other customers. Please stay on the line, and your call will be answered in the order it was received.

(Pause)

RECORDING: (Message repeated).

(Pause)

RECORDING: (Message repeated 3x).

CLINIC: (?), Planned Parenthood. How may I help you?

CALLER: Hi. Yeah. I was wondering if you guys do abortions there.

CLINIC: No, we don't. I can give you Mission Valley number.

CALLER: Okay.

CLINIC: 683?7538.

CALLER: Okay. Well, could I ask you a couple of questions real quick?

CLINIC: Uh-huh.

CALLER: My last period was like December 14th, and I'm scared. My friend told me that since I'll be 14 in March that you guys have to tell my parents I'm getting an abortion.

CLINIC: No, uh?uh.

CALLER: But my boyfriend's 22. Could he just sign whatever?

CLINIC: Everything of Planned Parenthood is confidential. We do confidential services. We don't contact your parents if you're under age, no.

CALLER: Okay. So you wouldn't have to say anything about my boyfriend to anyone?

CLINIC: (Talking to someone else) Oh, I had no problem last time.

Hello?

CALLER: Yeah. Are you there?

CLINIC: Yeah.

CALLER: But you wouldn't have to say anything about my boyfriend to anyone either?

CLINIC: No, they don't contact your relatives on anything like that.

CALLER: Well, could I come in there for a pregnancy test?

CLINIC: Yeah. Didn't you get your verification for your pregnancy test?

CALLER: Huh?

CLINIC: Didn't you get your verification already for your pregnancy test?

CALLER: No, I haven't had a pregnancy test.

CLINIC: So then you need to come on in. But we're done for those services today. You need to come back tomorrow at 9:00.

CALLER: Okay. Well, if the pregnancy test came out that I wasn't pregnant, do you guys have birth control there?

CLINIC: Yes.

CALLER: Would you have to tell anybody?

CLINIC: No, uh?uh. Everything is confidential.

CALLER: All right.

CLINIC: Okay? Bye.

CALLER: Well, um ??

(Call disconnected)

CALLER: Sorry.

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